Effective Date: 17th Jan 2026
At Wakanda Media, customer satisfaction is important to us. We strive to provide a reliable and high-quality streaming experience. However, we understand that certain situations may require a refund request. This Refund Policy outlines the conditions under which refunds may be considered.
1. Eligibility for Refunds
Refunds may be approved only under the following circumstances:
- Technical Issues:
If you experience ongoing technical problems that prevent you from using the service, and our support team is unable to resolve the issue within 72 hours. - Service Not Delivered:
If your subscription is not activated or delivered within the promised timeframe after purchase. - Billing Errors:
If an incorrect charge, duplicate payment, or accidental overbilling occurs.
2. Non-Refundable Circumstances
Refunds will not be issued in the following cases:
- Change of mind after subscription activation
- Inability to use the service due to customer-side issues (including unsupported devices, incompatible apps, or poor internet connection)
- Partial usage of the service after activation
- Violation of Wakanda Media’s Terms of Use, resulting in suspension or termination
- Refund requests submitted after the eligible refund period
3. Refund Request Process
To request a refund:
- Contact our customer support team through the chat bubble on our website within 7 days of your purchase
- Provide your order details, proof of payment, and a clear explanation of the issue
- Allow up to 7 business days for our team to review and respond
Incomplete or unclear requests may delay processing.
4. Refund Method
Approved refunds will be issued using the original payment method used at the time of purchase.
Please allow up to 10 business days for the refunded amount to appear in your account, depending on your payment provider or financial institution.
5. Chargebacks
We encourage customers to contact Wakanda Media support before initiating a chargeback with their bank or payment provider.
Unauthorized chargebacks may result in immediate suspension or permanent termination of your account and services.
6. Contact Information
If you have questions about this Refund Policy, please contact us using the chat bubble available on our website.
By purchasing any Wakanda Media service, you acknowledge and agree to this Refund Policy.
We reserve the right to update or modify this policy at any time. Any changes will be posted on this page.
Thank you for choosing Wakanda Media. We appreciate your trust and are committed to delivering a smooth and reliable streaming experience.